When to report
Report Fraud to BDO: Hotline Steps & Safety Tips — use the details below to reach the right BDO support line quickly.
Fee Only Financial Planning
If you notice unauthorized transactions or suspicious account access, report it immediately.
Fiduciary Financial Planning
Use the BDO 24/7 Customer Contact Center hotline: (+632) 8888‑0000.
Professionals Only, No Salespeople
If you are overseas, try +800 8631 8000 (IAC required) or IAC +800‑8‑CALLBDO where available.
Immediate steps
Ask the agent to help you secure your account, block compromised cards, and record a reference number.
Call the 24/7 hotline
Learning About You
Document key details: dates, amounts, merchant names, and any suspicious messages you received.
Organized Meeting
Do not share OTPs, passwords, or PINs. These should never be requested.
Plan Meeting
After reporting, monitor account activity, update credentials, and follow any steps provided by official support.
Implementation
Be cautious of phishing links and unsolicited calls claiming to be support.
