Login and OTP issues
BDO Online Banking Support Phone & Help Options — use the details below to reach the right BDO support line quickly.
Fee Only Financial Planning
For online banking issues, the fastest official route is the BDO Customer Contact Center hotline (+632) 8888‑0000 (24/7).
Fiduciary Financial Planning
Common concerns include login failures, OTP delivery problems, suspicious logins, and locked access.
Professionals Only, No Salespeople
If you are overseas, try +800 8631 8000 (IAC required) or IAC +800‑8‑CALLBDO when available.
Account access and security
Describe your issue with exact error messages and the last time your account worked normally.
When to call vs self‑service
Learning About You
Do not share passwords or OTPs—agents should not request them.
Organized Meeting
If you suspect phishing or unauthorized access, prioritize a security report and follow the fraud steps page.
Plan Meeting
Keep your registered email and mobile number updated for verification flows.
Implementation
After support, change your passwords and review device access if advised.
